Here at ERI, we take all support matters seriously and realize that any downtime can spell disaster for an organization. Since a KVM serves as a centerpoint in any server environment, we understand first hand how important it is to get things back up and running as quickly as possible. Whether it's a simple question on your new product or an urgent situation requiring an immediate fix, we invite you to contact us directly at 415-895-1570 M-F from 8:30AM to 5:00PM PST or use our Support Form to provide us with additional details so that we may best serve you.
Additionally, we invite you to visit our Frequently Asked Questions and Manuals pages for additional resources and help. Thank you again for putting your trust into Eclipse Rackmount.