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Return policy
Any non-defective off the shelf products may be returned within a period of (30) days of shipment and are subject to a 15% restocking fee. Returned units must be like new, unmounted, and returned in the original packaging to prevent any return shipping damage. ERI is not responsible for shipping costs or liability on any returned units. Any shipping/freight costs incurred through the free shipping offer will be billed in addition to restocking fees at the time of return. Custom products are provided through an exclusive, subjective service offered to the customer and therefore cannot be returned or refunded once the project is underway. As stated under Warranty, all custom products hold a two year warranty on defective metal parts.
